I'm Abby Golfo, a research-focused designer building impactful products and services.

Work Experience

Massachusetts Bay Transportation Authority (MBTA)
Senior Product Designer · 2022 — Present
Freelance Designer & Researcher · 2021 — Present
→ I work with political tech organizations and movement groups on building thoughtful technology strategies through Trestle.
Product Designer · 2021 — 2022
M&T Bank
Designer / Researcher · 2018 — 2021
→ Service Design
→ Qualitative Research
‍→ UX Design
Cortina Productions
Interactive Design Intern · 2017


Georgia Institute of Technology
Master of Science in Digital Media · 2018
SUNY Geneseo
Bachelor of Arts in Communication · 2016;
Bachelor of Arts in Sociology · 2016

Speaking & Workshops

Interaction 21 (IxDA)
Workshop Co-Facilitator · Feb 2021
→ Co-faciliated with Brooke Bosley
America on Tech UX Design Program
Session Speaker on Usability Testing; Mentor · 2019, 2020
→ I worked with amazing high school students during America on Tech's six-week long immersive program in User Experience Design.

Service Design Network Atlanta
Speaker · Dec 2020
→ Shared my design journey at SDN Atlanta's Pecha Kucha (watch here)
RIT's Thought At Work
Workshop Co-Facilitator · Oct 2019
→ Along with Kirsten Lindquist-Campana and Ryan Duquette, I co-facilitated “Encouraging Diverse Perspectives in Group Brainstorming” at RIT's Thought At Work — a design conference made for students by students.
My goal is to positively impact people’s lives by meeting people where they are.

I'm a research-focused designer dedicated to building impactful products and services. I'm interested in understanding how people move through their worlds and I love working within multidisciplinary teams so we can ask, learn, and iterate together.

I'm a Product Designer & Researcher at the MBTA. Before that, I spent 3 years at M&T Bank as a UX Designer focusing on service design and research. I have a master’s degree in Digital Media from Georgia Tech and bachelor’s degrees in Communication and Sociology from SUNY Geneseo.

In addition to design, I like to hike, collect stickers, and make videos.

My pronouns are she/her.


🏗 Making: An in-home studio; this site
📚 Reading: https://oku.club/user/abby


Contact me→

abbygolfo [at] gmail.com

Abby Golfo close up headshot in foreground with painted red brick in background.